FAQs
What is supplied with the mounted gas heaters?
All our Smart-Heat gas heaters come with wall mount brackets. Ceiling poles, deflectors and controllers can be purchased as additional accessories.
Can I install the heater myself?
No, our Bromic Smart-Heat gas heaters need to be installed by a licensed technician.
Do the gas heaters require an electrical supply?
Yes, these heaters have an electric ignition which requires an electrical supply.
How can I control the heater?
We recommend adding the Bromic On/Off controller and wireless remote, so the heater can be turned off and on from the comfort of your home. Alternatively, the heater can also be controlled via a standard wall switch.
Can I adjust the heat output on the gas heaters?
Our gas heaters are on/off only. If you’re looking for a dimmable option, the we would recommend our Bromic electric heaters, which allow for more precise control over the heat output.
Is the heater supplied with a heat deflector
No. Heat deflectors are available as an additional accessory.
Does the heater come with a cover?
No, we do not offer cover for our fixed installed heaters as these present a fire-hazard as there is a risk the heater might get accidentally switched on with the cover on.
Can this heater be connected to a smart home or building automation system?
Yes, the heater can be connected to smart home and building technology, provided the system has been fitted with a RS232 port. For this, you require our On/Off Controller and our Bromic Smart-Heat Link RS232 plugin.
How many Platinum gas heaters do I need?
The number of Platinum gas heaters needed depends entirely on the size and layout of the space, as well as the size and wattage of the heaters you are installing. Let our heating experts create the perfect heat layout of your space by utilizing our Complimentary Design Service.
Propane vs. natural gas: which is better?
The choice between a natural gas and electric outdoor heating depends on your specific needs and accessibility to fuel source. Not sure how to select which option is right for your space? View our Comparative Fuel Guide.
Do Platinum gas heaters need ventilation?
Bromic’s Platinum Gas heater does require ventilation as potentially harmful biproducts are released in the air. Please refer to the corresponding Installation Manual to ensure proper clearances are met for safe operation.
Are Platinum gas heaters weather resistant?
Yes, Bromic’s Platinum Collection of outdoor heaters are designed to be weather resistant. Constructed from 304-grade stainless steel with a fully sealed heater body to protect internal elements, this outdoor ceramic heater is IP certified for outdoor use, making them durable and reliable, even in various weather conditions. It is important to install these heaters under coverings to protect from the elements and conduct regular maintenance for longevity of use.
Can I leave Platinum gas heaters on all night
While Bromic’s Platinum Collection heaters, including their Platinum Gas ceramic heater for outside, are designed for extended outdoor use, it is generally not recommended to leave any outdoor heater on overnight for safety reasons. We recommend turning off the Platinum heaters, including the ceramic heater for outside, when not in use and following the installation manuals for safe operation and maintenance. Afraid you will forget? Check out Bromic’s control options for added piece of mind.
What are the clearance requirements for Platinum gas heaters?
Consult the product installation manuals for specific clearance requirements, as these guidelines are crucial for safe and efficient operation. Generally, proper clearances are necessary to prevent hazards, ensure safety, and maintain the longevity of the heaters.
